Hospital Hill Surgery

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Order a Repeat Prescription

Not registered for Online Services yet?

The best way to order repeat medication is via our online service Patient Access. However, if you are not registered yet please complete the online form. Your prescription will take 5 full working days to be processed in the surgery, then it will be sent to your nominated pharmacy. If your nominated pharmacy has not received your prescription after the full 5 working day period then please call the surgery.

Repeat Prescriptions- Ordering Repeat Prescriptions

There are several ways in which you can order.

To minimise footfall into the Surgery please state which pharmacy you would like us to send your prescription to.

Please do not order your prescription too early as your request will not be processed and we will be unable to call and advise you.

Online:The form above allows you to order repeat medication online. All relevant boxes must be completed.  As above please state which pharmacy you wish your prescriptions to be sent to. Please allow the pharmacy 7 days to process your prescriptions.

Email: Email your request to- [email protected]

Patient Access: You can sign up to allow you to order your repeat prescriptions directly from your medical records.  To arrange this, speak to a receptionist who will be able to register you and give you a password to allow you to access this system. 

In person: There are order forms in the foyer in the surgery.

Pharmacy: You can ask your pharmacy to order your medication for you.

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over public holidays, or when we are closed.



ACUTE PRESCRIPTIONS – these are items which are not on repeat prescription 

REPEAT PRESCRIPTIONS – 5 working days from date requested and does not include weekends and bank holidays.

HOSPITAL DISCHARGE REQUESTS – 5 working days from date requested and does not include weekends and bank holidays.

URGENT PRESCRIPTIONS – as of 1st March 2024 the practice will no longer issue urgent prescriptions.

Urgent prescriptions will only be issued in exceptional circumstances. It is the patient’s responsibility to give the surgery the appropriate notice to process any requests.

PHARMACY COLLECTION – please allow an additional time if your prescription is collected by your local pharmacy.


  • all palliative care medications
  • cardiac medications including GTN spray
  • inhalers
  • insulin
  • anti-epileptic medication                  


Citalopram  Sertraline  Propranolol  Gabapentin  HRT patches  Co-Codamol  Fluoxetine  Mirtazapine

Medication reviews

The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-Repeat Items (Acute Requests)

Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria.

If you require a prescription which is not included in the list of your repeat medication, this request must be requested directly with the practice. You can either telephone and speak to a receptionist or call in to speak to staff at the desk. All these requests will be passed to the GPs and the decision to issue the prescription will be made by a GP. You maybe asked to make an appointment to discuss the request with your GP.  This will not always be processed the same day as not all our GPs are in surgery each day.