Hospital Hill Surgery

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Book an appointment

Can another healthcare professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking.

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident.

Your appointment at the Practice

  • Appointments may be made by telephone
  • The surgery is open from 8:00am until 6:00pm, Monday to Friday
  • From Monday 29th November 2021, the practice will be operating an on-the-day system. If you require appointment, please call the surgery at 8am on the day that you are available.
  • The reception team will ask you a few questions regarding the nature of your call and where appropriate, they will direct you to the most appropriate health care professional.
  • Patient will receive a call back the same day with an appointment with either the GP or Advanced Nurse Practitioner for a face to face or telephone consultation.
  • If all the appointments have been allocated for the day, you may be asked to call the following day.

Please help us

We ask that you inform us in good time if you are unable to keep an appointment to allow us to offer the appointment to another patient

If you are more than 10 minutes late for an appointment you may be asked to re-book.