Hospital Hill Surgery

Welcome to Hospital Hill Surgery

If you require urgent medical attention please call 999 or 111 for the Out of Hours Service when the surgery is closed. Please see the link below for NHS Pharmacy First for all your minor illness queries. Please call the surgery on 01383 731721 to arrange any GP appointments, your request will be triaged by a clinician on the day. Please be prepared to give the receptionist a brief description of your problem so it can be dealt with by the most appropriate healthcare professional.

What is NHS Pharmacy First Scotland?

  • NHS Pharmacy First Scotland is an NHS service provided by your local community pharmacy (a pharmacy with a contract to provide NHS prescriptions and services)
  • If you have a minor illness, a pharmacy is the first place you should go for advice.
  • You do not usually need an appointment and you can go to any pharmacy.
  • Your pharmacist can give you advice for a minor illness, and medicine if they think you need it.

About Hospital Hill Surgery

Our aim is to provide a high quality, caring and personal healthcare service to our whole patient population by:

  • Putting our patients at the centre of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment

Coming to the surgery? What to expect.

If you need to visit the surgery for an appointment we want you to feel safe, so we have certain measures in place to protect patients and staff.

When you book an appointment you will be asked not to arrive too early.

We will ask where possible to come on your own.

And make you aware that you may have to wait outside the surgery or in your car until there is room in the waiting area.

We can only allow 1 person in the foyer at any one time.

There is a silver intercom button located by the door, please press that and someone from reception will speak to you.

We cannot answer any queries in the foyer, as we need to keep that space free for patients coming to their appointments. Please phone in with your queries.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

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Alert

 

***ADMIN STAFF SHORTAGE***  IT MAY TAKE US LONGER TO ANSWER THE PHONES ESPECIALLY FOR THE FIRST 90 MINUTES OF THE DAY. THE SURGERY APOLOGISES FOR THE INCONVENIENCE THIS MAY CAUSE. IF YOU ARE HAVING TROUBLE GETTING THROUGH AT THIS TIME PLEASE PHONE AFTER 9.30AM WHEN MORE ADMIN STAFF ARE AVAILABLE TO ANSWER YOUR CALLS .*** THANK YOU.

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops. ***You must continue to wear a face mask when coming to the surgery.***

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19 or a Respiratory Infection.

The following rules still apply in General Practice:

  • wearing of face coverings by patients and the public (unless you are exempt)
  • physical distancing:
  • 1 metre if no Covid or respiratory symptoms
  • 2 meters if Covid or respiratory symptoms
  • contact your practice by telephone in the first instance
  • wearing of PPE by staff
  • screening of all patients for Covid 19 and respiratory symptoms

Please support your local practice team by complying with this guidance.

Appointments

Due to GP shortage within the practice, we have now moved to an ‘On The Day‘ appointment system. Patients who require an appointment with the GP, will be triaged and an assessment will be made by a trained healthcare professional. They will advise if it is appropriate for a telephone consultation, a face to face appointment or help from a community pharmacy.

Where else can I get help?

NHS Inform

Pharmacy First